General Questions
What is FurryMate.com?
FurryMate.com is a furry dating website that works tirelessly to match its members. Over the years, we have refined our site to better suit your needs.With FurryMate's private messaging, advanced searching, and instant chat capabilities it is now easier then ever to find your furry match. With thousands of members making up a huge furry community, and many new furries signing up daily, you never know who you might find.Whether looking for a furry friend, long distance relationship, or a furry mate, or just people to meet up with at a furry convention, you will find it here. Take your time to review FurryMate's member profiles, send winks and messages, and most importantly have fun! Welcome to FurryMate, the world's premier furry dating site. Join now, and find your furry date today!
When was FurryMate.com created?
FurryMate.com
was created in early 2011. We reached out to our community,
gathered feedback and created what you see today. We continue to encourage
feedback as we believe our services can always be improved.
Why can't I read my messages?
You must subscribe to read and open your messages.
Do you have to pay to use FurryMate Furry Dating Site?
The
website is 100% free to join, however, some additional features require
payment.
Why do you charge for your service?
We
charge for a number of reasons: developer costs, design costs, server costs, marketing, advertising, keeping our site ad free, and great customer support. In addition, paying for
dating services encourages only those looking for serious relationships to
join.
Can I message other members for free?
Yes, you can send unlimited messages.
What separates FurryMate from any other Dating Site?
At FurryMate we exclusively provide services for people involved in the
Furry Fandom. Unlike other large sites, we give you the ability to reach
out to other Furries who share your interests! We believe that sharing
interests with the people you interact with will give you a much greater
potential to find your match. Don't believe us? Check out our Success
Stories link in the footer of this page!
How old do I have to be to join?
We only accept members that are 18 or older.
Where has FurryMate been featured in?
As the world's most popular Furry dating site, FurryMate is regular featured in popular media including: BuzzFedd, GQ Magazine, MSN, SMOSH, Reuters (Wall Steet Journal), The Daily Dot, Huffington Post, AOL, The Verge Magazine, and @Midnight Comedy Central.
Photos
How come my profile photo or albums are not showing up on my profile right after upload the pictures?
All
photos are subject to a review process to assure that they are
complying with our terms of service. You photos will typically be posted
within 12 hours, but no more than 24 hours.
How do I upload my profile photo?
To upload a profile photo do the following:
1) Go to profile (at the top left hand side of the page)
2) Then hit "change photo"
How do I create an album?
1) Go to the main tab titled Media
2) Select Pictures
3) Select Create Album
4) Write a brief description regarding your album and select who can view the album (friends or everyone)
5) Then upload photo
What are the photo restrictions?
1) Image size: 2000kb
2) 190 width & 100 height
How come one of my photos have suddenly disappeared?
You
have violated the terms of service. If you do not agree with our
decision, please email us your photos and we will review it.
Do you allow any explicit/YIFF/cub content?
We
do not allow any explicit content on our website. If you post explicit content
on your profile, it will be removed and we will send you a warning message.
Your account may be banned if these activities are repeated. If you ever notice
any members posting explicit content, please report it to us as soon as
possible.
Payment Questions
Do you accept other payment methods other that PayPal and Ccbill?
At
the moment we only accept PayPal and Ccbill. It's a secure, fast and an easy way to pay.
Keep in mind that PayPal and Ccbill also accepts prepaid debit and prepaid credit cards.
I do not want to pay with PayPal or Ccbill, how can I get a subscription?
Please contact us and we will find a solution.
What happens once I purchase a subscription?
You will receive a confirmation email from PayPal or Ccbill confirming your order. Don't forget to check your spam or junk mail folder. When you log into your account, you will have paid features. If you have any issues, please contact us.
What will the charge appear as on my statement?
The charge will appear as Paypal*FurryMate or Ccbill.com.
What are your fees for an upgraded account?
We offer a various selection of pricing options and the ability to
accept various foreign currencies for upgraded accounts. Please log
into your account and select Upgrade to see our
current pricing.
Cancellation
How do I cancel my free account?
Simply go to the settings tab, then go to the privacy section. Select who can view my profile then select in the drop down menu option, cancel account. If you have a paid membership, these instructions do not apply to you.
How do I cancel my paid account?
Please contact us and we will cancel your paid account for you. We will respond to you within 30 hours or less. If you are subscribed with Paypal, please provide us with your PayPal email address that you used to create the subscription. If you paid with Ccbill, please provide us with the email address that you used to create your subscription or your subscription ID. A subscription ID is a 19 digit order number which is also knows as a confirmation number for your order. You can find it from your confirmation email from Ccbill.
If I ever cancel my paid subscription, can I keep my free account?
Absolutely,
of course you can!
If I ever cancel my account, can I re-open it in the future?
Yes,
we will be more than happy to have you back! Send us an email from the account that your profile is associated with, along with your username. Once we verify that we have all the right information, your account will be active.
How do I unsubscribe from your mailing list?
1) Login
2) Go to settings
3) Click on notifications
4) Uncheck applicable options
If you are ever uncertain on any of these instructions. Please contact us.
Login Issues
I am unable to login. How do I reset my password?
All you have to do is go here and enter your email address and username: http://furrymate.com/dating/account/lostpass/ You will receive an email with
your new password. To change your assigned password, you can go into
your settings.
I am having login issues. What do I do?
Please
clear your cached browser and delete your cookies. We recommend that members
login from here: http://furrymate.com/dating/account/login then click on the
home page. It is advised that you use Google Chrome or Mozilla Firefox.
FurryMate's Success Couples
Where can I see your success testimonials?
We have lots of happy couples that found their match! Check out our Success Stories section.
I found a mate how can I
spread the good news?
Contact us with your success testimonial or post the great news on our Facebook wall. We would love to hear about
the good news, and let our other members hear about your journey on FurryMate.
With your consent we will post your story on our Facebook page, our blog, and
on Twitter.
Miscellaneous
I see a someone who looks suspicious on the site, what do I do?
Please contact us as soon as possible.1) Go to the member's profile2) Go to the "Report" button and select the appropriate subject in the drop down menu
How can I contact you?
We
welcome all feedback, comments and suggestions. You can reach us by using the
"contact us" link at the bottom of each page. You can also tweet us
or even write on our Facebook wall. We will get back to you as soon as possible, normally within 30 hours or less.
Can I change my username?
Of course you can. Email us with your request. Please provide us with your current username and your new username.
Can you recommend some internet
dating tips?
1. Always use good judgement and take precautionary
measures when communicating and/or meeting any stranger.
2. Your dating
profile should never list your full or last name, personal e-mail address, home
address, home or cell number, where you work, or any other private personal
information that could make it easy to identify you. Always use caution in
giving out any personal information in your private messages. Never continue to
communications with anyone who pressures you for personal or financial
information, or attempts, in any way, to trick you into revealing it. Please
report such incidents to our customer service department.
3. If you decide
to have a real meeting with another member from our dating site, always tell a
friend or family member where you are going and when you will be back. Always
plan first meetings in a public well lighted area, where other people are
nearby. Never give a stranger your personal address or invite them to your
home. Always provide your own personal transportation to and from the date.
4. Please be
advised that FurryMate does not conduct criminal background checks or
screening. Anyone who is able to commit identity theft can also set up a fake
dating profile.
Still have unanswered
questions?
Don't be shy! Contact
us anytime with your inquiry. We are here to help you. You can reach us by
using the "contact us" link at the bottom of each page.